Tampa Convention Center
January 18-20, 2023


Show Floor Hours:

10 a.m. - 5 p.m. Wednesday, Jan. 18
9 a.m. - 5 p.m. Thursday, Jan. 19
9 a.m. - 2 p.m. Friday, Jan. 20

Workshop 7:

On the Floor


When: 9 - 10:30 a.m. (EST) Thursday, January 19, 2023

Where: Tampa Convention Center 

Overview: The job of acquiring talented employees for your company can be challenging - now more than ever.

As customers return to physical stores, it’s the eye-catching displays that grab your customers’ attention and drive revenue. They have been used to buying online and now you have them on your “stage”. Have you re-done your floorplan for your store including signing and traffic patterns and merchandising that will keep them shopping? Is your lighting and décor drawing attention to your merchandise or taking away from it? Are you still struggling at creating the right “displays” and using the right strategies to place product on your shelves? Has every product earned its right to being in your store or is some of your inventory slowing your turnover? This session will address the “new” ways to address your inventory and your store merchandising to receive a standing ovation from your customer.

Speaker Bio: As founder of Merchandise Concepts, Anne's "Retail Snoops" program extensively researches all aspects of customer service. She's gathered priceless knowledge after mystery shopping in more than 2,000 stores and businesses over 15 years. Through that research, whether from fast-food restaurants or Fortune 500 companies, Anne developed a laser focus in actual customer service experiences that she used to author and co-author the following content rich books:  Conversations on Sales and Customer Service  Surprising Secrets of Mystery Shoppers  Make Your Business CONTAGIOUS  Make Your Customer Service CONTAGIOUS - for garden centers  Make Your Customer Service CONTAGIOUS - for retail stores She knows what works and what doesn't. Driven by 30 years of experience, Anne shares her wisdom designed to motivate you to take a deeper look at what your customers go through every day. Anne is an award-winning speaker and has been a member of the National Speakers Association and the Global Speakers federation since 1996. When she's not speaking, traveling, or consulting with business leaders, you can find her on the golf course, playing with her two grandchildren or searching for new ways to cover anything in chocolate.

Registration is required.

Cost: $75 in advance and $90 on site. 

CEUs: This workshop qualifies attedees to earn 1.5 FNGLA CEU credits.